Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address)
• Use the Service (property details, queries, preferences)
• Make a payment (processed securely by Stripe — we never store card details)
• Contact us for support

We also automatically collect usage data including pages visited, features used, and action counts to improve the Service.

2. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Process payments and manage subscriptions
• Send transactional emails (account confirmations, billing receipts)
• Send optional marketing communications (you can opt out at any time)
• Monitor usage for security and abuse prevention
• Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe: For payment processing
• AI providers: Property and query data is sent to AI models to generate responses. This data is not used to train AI models.
• Infrastructure providers: For hosting and database services
• Law enforcement: When required by law or to protect rights and safety

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

AI-generated content you save (analyses, reports, etc.) is stored on our servers and is accessible only to you.

5. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest. Access to your data is restricted to authorized personnel. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability

To exercise these rights, email us at [email protected].

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We may also use analytics cookies to understand how the Service is used. You can control cookies through your browser settings.

8. Children's Privacy

RealtorSage is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or requests, contact us at [email protected].